Can I upload someone else's brand logo and design and print it out?
If it is not your own design, but a design copied from another brand, we will refuse to accept such an order.
The core purpose of the BHI team in creating this platform is to allow everyone to give full play to their
design creativity and everyone can have a pickleball paddle of their own design.
How does product refund and return work?
Q1: I want to return an item. What should I do?
A: Please log in to "My Orders," click [Request Return], select the reason for return, and upload a photo of
the item. Customer service will review your request within 1–2 business days and provide a return address.
Q2: Who will cover the return shipping?
A: If the return is due to product quality issues, we will cover the shipping costs.
Q3: How long does it take for a refund to arrive?
A: Once the warehouse confirms receipt and inspects the returned item, we will issue a refund within 3–7
business days. Refund times may vary slightly depending on the payment method.
Q4: Which products are not returnable?
Our warranty covers all defects in materials and workmanship. However, it does not cover damage caused
by improper usage, negligence, abuse, transportation damage, acts of nature, or accidents (including failure
to follow the instructions provided with the product).
If the return period exceeds the platform's specified return period (e.g., 30 days), returns and refunds are
not available.
Q5: What if the item I received is damaged?
A: Please contact customer service within 24 hours of receipt and provide photos/videos of damage proof.
We will give priority to your return, exchange or refund.
How is the delivery in special circumstances?
Shipping Instructions for Special Circumstances
To ensure your shopping experience, delivery times and service may be adjusted in the following special
circumstances:
1. Holidays and Promotions
Due to a surge in order volume, warehouse processing may be slow, and delivery times will be extended
to 3–7 business days.We will ship orders in the order they are placed. Thank you for your understanding.
2. Force Majeure
If a delay occurs due to force majeure factors such as extreme weather, natural disasters, epidemic
prevention and control, or traffic restrictions, we will promptly announce the situation on our website, via
SMS, or via email, and assist you in tracking the shipment.
3. Inventory Issues
If there is a system error or out-of-stock item, we will contact you proactively to offer solutions such as a
product change, delayed delivery, or a refund.
4. Address or Information Issues
If the delivery address is incomplete, the contact information is incorrect, or there is a risk, our customer
service staff will confirm with you and will only ship after verification.If the confirmation is delayed due to
user reasons, the delivery time will be extended accordingly.
5. Pre-order/Customized Items
These items are shipped according to production schedules. Please refer to the product details page for
estimated delivery times.
In the event of unforeseen production delays, we will proactively notify you and assist with replacements
or refunds.
6. Special Area Delivery
For remote areas, additional shipping charges and longer delivery times may apply.
What should I do if the courier loses the package?
Lost Package Handling Instructions
Confirmation Status
If your order has not been updated in the shipping information for an extended period,
or the carrier indicates "Lost/Abnormal," please contact our customer service immediately.
We will work with the courier to investigate, which typically takes 1–3 business days.
Handling Methods
Once the loss is confirmed, we will provide the following solutions:
Free Reshipment: If the item is in stock, we will immediately arrange for reshipment.
Refund: If the item is sold out or you prefer not to wait, we will provide a full refund
upon confirmation.
Liability
If a package is lost due to courier problems, we will negotiate with the courier
to compensate you, and you will not be held liable for any losses.
If a package is undeliverable due to an incorrect address, inaccurate contact information,
or a refusal to accept delivery, the user is solely responsible.
Guarantee
All orders on our platform come with tracking and lost package protection
to ensure your shopping rights.
In exceptional circumstances, we will prioritize user protection and provide
a swift compensation plan.
What is the delivery range?
BHI ships to all 50 US states plus Washington, DC and Puerto Rico. And other countries also can ship
How much is the express delivery fee?
Here is the express delivery fee
1 piece, $35
2-9 pieces, each additional costs, $7.5
>9 pieces, all free shipping
How long is the delivery time for custom paddle after place order?
Manufacturing Time: We'll produce your custom paddle within two weeks.
Shipping Time: We'll ship it to you via UPS,DHL,or FedEx,the express
shipping time is approximately one week
Once your order is on its way, we’ll send you the tracking information.
You can see the tracking number on your order page,and you can check
the tracking number progress on the order interface
Check your tracking number, which will tell you the shipment's location
and estimated arrival date.
To ensure your product arrives promptly, please keep your phone accessible.
The carrier will arrange delivery by phone.
If you have any questions about the status of your order, please contact us
What is the core purpose of this platform?
To make everyone own a unique Pickleball Paddle
Create an account with us and you'll be able to:
Checkout faster
Save multiple shipping addresses
Access your order history
Track new orders
Save items to your Wish List
Which payment methods are supported?
It supports credit card payments, such as Visa, Mastercard, etc., as well as PayPal.
What is the core purpose of this platform?
We provide high-fidelity video resources and interactive components for modern web developers and creators.
Is there a free trial available?
Yes! Every new user gets 7 days of premium access to explore all our features.
Is there a free trial available?
Yes! Every new user gets 7 days of premium access to explore all our features.
What is the core purpose of this platform?
We provide high-fidelity video resources and interactive components for modern web developers and creators.