Shipping Instructions for Special Circumstances

To ensure your shopping experience, delivery times and service may be adjusted in the following special 

circumstances:

1. Holidays and Promotions

Due to a surge in order volume, warehouse processing may be slow, and delivery times will be extended 

to 3–7 business days.We will ship orders in the order they are placed. Thank you for your understanding.

2. Force Majeure

If a delay occurs due to force majeure factors such as extreme weather, natural disasters, epidemic 

prevention and control, or traffic restrictions, we will promptly announce the situation on our website, via 

SMS, or via email, and assist you in tracking the shipment.

3. Inventory Issues

If there is a system error or out-of-stock item, we will contact you proactively to offer solutions such as a 

product change, delayed delivery, or a refund.

4. Address or Information Issues

If the delivery address is incomplete, the contact information is incorrect, or there is a risk, our customer 

service staff will confirm with you and will only ship after verification.If the confirmation is delayed due to 

user reasons, the delivery time will be extended accordingly.

5. Pre-order/Customized Items

These items are shipped according to production schedules. Please refer to the product details page for 

estimated delivery times.

In the event of unforeseen production delays, we will proactively notify you and assist with replacements 

or refunds.

6. Special Area Delivery

For remote areas, additional shipping charges and longer delivery times may apply.