Lost Package Handling Instructions

Confirmation Status

If your order has not been updated in the shipping information for an extended period, 

or the carrier indicates "Lost/Abnormal," please contact our customer service immediately.

We will work with the courier to investigate, which typically takes 1–3 business days.

Handling Methods

Once the loss is confirmed, we will provide the following solutions:

Free Reshipment: If the item is in stock, we will immediately arrange for reshipment.

Refund: If the item is sold out or you prefer not to wait, we will provide a full refund 

upon confirmation.

Liability

If a package is lost due to courier problems, we will negotiate with the courier 

to compensate you, and you will not be held liable for any losses.

If a package is undeliverable due to an incorrect address, inaccurate contact information, 

or a refusal to accept delivery, the user is solely responsible.

Guarantee

All orders on our platform come with tracking and lost package protection 

to ensure your shopping rights.

In exceptional circumstances, we will prioritize user protection and provide 

a swift compensation plan.